Last updated: October 23, 2026.
HOTEL PLAYA EL ESTERO, doing business as Estero Beach Hotel & Resort, RFC HPE780112CEA, located at Calle Playas, Del Estero S/N, Ex-Ejido Chapultepec, C.P. 22785, Ensenada, Baja California, Mexico, is the controller of your personal data. This notice is issued under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties.
To exercise your rights, email reservaciones@esterobeach.com or call +52 646 176 6225, +52 646 176 6235, or +52 646 176 6220.
Data we process
To handle your reservation and stay we process your name, email address, mobile number, reservation details, the messages you send us, and, when you pay online, the data needed to collect payment. We do not request sensitive data in order to book. If a minor stays at the hotel, their data is provided by a parent or guardian.
We use your personal data to manage your reservation, process payment, prepare your arrival, provide check-in and check-out services, and respond to your requests.
SMS communications: If you opt in to SMS, Estero Beach Hotel & Resort will send text messages about your reservation and stay. Message and data rates may apply. Consent is not a condition of any booking or purchase. Reply STOP to opt out or HELP for assistance. Promotional SMS messages require separate consent.
Email communications: We use your email address to send reservation and stay-related information. Promotional emails require separate consent.
WhatsApp communications: We use WhatsApp to communicate about your reservation and stay when you authorize this channel. Promotional WhatsApp messages require separate consent.
Service providers and disclosures
We share this information only with providers that perform services on our behalf: GuruHotel, which operates the website and booking tools; Akia, which provides guest messaging services; the payment processor, to collect payment for the reservation; and message delivery providers, such as Twilio, Meta/WhatsApp, and our email provider. We may also disclose information when required by a competent authority.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
For SMS or WhatsApp, reply STOP. You will receive one confirmation message. For email, use the unsubscribe link. If you opt out of one channel, we may still contact you on the others until you opt out of those too. For help, reply HELP or email reservaciones@esterobeach.com.
You may request access, rectification, cancellation, or objection, and you may withdraw consent, at reservaciones@esterobeach.com. Include your name, how we should reply, the data involved, and a copy of your identification. We will reply within 20 days and, if the request proceeds, we will carry it out within the following 15 days. The request is free, except for reproduction or delivery costs.
Withdrawal does not apply retroactively and does not by itself cancel a confirmed reservation. Cancellation and refunds for the stay follow the hotel’s policies.
Any change to this notice will be published on this page, with an updated date.
Reservation terms are at terms and conditions. Stay and cancellation policies are at general policies and cancellation policies.